Privacy Policy
Last updated: August 31, 2026
Embermont ("Embermont", "we", "us") is committed to protecting your personal information. This policy explains what we collect when you visit embermontboston.com or make a purchase, why we collect it, who we share it with, and what control you have over it.
We do not sell your personal information for money. Section 5 covers the nuance under California law.
1. Who we are
| Store name | Embermont |
| Legal entity | Embermont |
| Business address | 6002 Slide Road, Lubbock, TX 79414, United States |
| support@embermontboston.com | |
| Hours | Monday–Friday, 9:00 AM–5:00 PM PT |
| Response time | Within 2 business days |
2. What we collect
Device information
Browser type and version, IP address, time zone, cookie data, pages and products viewed, search terms, and how you interact with the site.
Why: to run the site, keep it secure, and understand how it's used.
How: automatically, through cookies, log files, web beacons, tags and pixels.
Order information
Name, billing address, shipping address, email address, telephone number, and the contents of your order.
Why: to process orders, take payment, arrange shipping and provide support.
How: directly from you at checkout.
Payment information
Card details are entered into our payment processor's secure form and never reach our servers. We receive a payment confirmation, the last four digits and the card type.
Customer support information
Whatever you include when you contact us, plus your email address.
From third parties
Shopify, our payment processors and our shipping partners provide what's needed to complete your order.
3. How we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Payment, shipping, delivery updates, returns |
| Account management | Creating and maintaining your account |
| Customer support | Answering questions, resolving problems |
| Fraud prevention | Verifying transactions, screening suspicious orders |
| Site improvement | Understanding how the site is used |
| Marketing | Email and advertising, where you've opted in or the law permits |
| Legal compliance | Tax, accounting, recordkeeping, defending claims |
Unsubscribe from marketing at any time using the link in any email. Order confirmations and shipping updates continue regardless — we need those to complete your purchase.
4. Who we share it with
- Shopify — our e-commerce platform (privacy policy)
- Payment processors — payment and fraud screening
- Shipping and fulfillment partners — delivering your order
- Google Analytics — site statistics (privacy policy · opt out)
- Advertising partners — ad measurement and targeting
- Shopify Audiences — showing our advertising to shoppers likely to be interested, using limited purchase-related information
We may also disclose information where required by law, subpoena or court order, or where necessary to protect our legal rights or public safety. If the business is sold or merged, customer records may transfer as part of that.
Categories disclosed in the past 12 months: identifiers (contact details), California Customer Records data (name, address, payment confirmation), commercial information (order and support history), internet activity (browsing data), and approximate geolocation derived from IP address — each to the recipient types above.
We don't use sensitive personal information to infer characteristics about you.
5. "Sale" and "sharing" of personal information
We don't sell personal information for money.
However, when advertising and analytics cookies run, information about your browsing reaches advertising partners. Under the California Consumer Privacy Act and several other state privacy laws, that counts as "sharing" — and sometimes as a "sale" — regardless of whether payment changes hands.
To opt out:
- Use the "Do Not Sell or Share My Personal Information" link in our footer
- Adjust your cookie preferences on this site
- Enable Global Privacy Control in your browser — we honor GPC signals
- Email us at support@embermontboston.com
You can also opt out through:
- Facebook — facebook.com/settings/?tab=ads
- Google — google.com/settings/ads/anonymous
- Digital Advertising Alliance — optout.aboutads.info
- Network Advertising Initiative — networkadvertising.org
We don't knowingly sell or share the personal information of anyone under 16.
6. Cookies
| Type | What it does | Optional? |
|---|---|---|
| Essential | Cart, checkout, login, security, privacy preferences | No — the site won't work without these |
| Functional | Remembers your settings and localization | Yes |
| Analytics | Traffic and performance measurement | Yes |
| Advertising | Ad targeting and measurement | Yes |
Session cookies expire when you close your browser. Persistent cookies stay from 30 minutes up to two years, depending on their function.
Most browsers accept cookies by default. You can decline or delete them through your browser settings or our cookie banner, though disabling essential cookies will break checkout. Blocking cookies alone may not stop all data sharing with advertising partners — see section 5 for the routes that do.
A full list of cookies set by our platform is available in Shopify's cookie policy.
Do Not Track: browsers send DNT signals inconsistently and there's no agreed standard, so we don't act on them. Global Privacy Control is different — we honor it.
7. How long we keep it
| Data | Retention |
|---|---|
| Order and transaction records | 7 years — tax and accounting |
| Account information | Until you delete your account |
| Marketing contacts | Until you unsubscribe |
| Customer support correspondence | 2 years after the matter closes |
| Site analytics | 26 months |
| Fraud prevention records | 3 years |
Where a dispute or legal claim is live, the relevant records stay as long as needed. Otherwise they're deleted or stripped of anything identifying.
8. Your rights
Depending on where you live, you may have some or all of these rights:
Know / access — what we hold, and how we've used and shared it
Correction — fix anything inaccurate or incomplete
Deletion — delete your information, except records we're legally required to keep
Portability — receive a copy in a usable format
Opt out of sale or sharing — see section 5
Limit use of sensitive information — where that right applies
Withdraw consent — unsubscribe from marketing at any time
Appeal — if we decline a request, you may appeal by replying to our decision
Non-discrimination — we won't charge you different prices or refuse service for exercising these rights
California residents (CCPA/CPRA) additionally have the right to know the categories collected, used and disclosed over the previous 12 months — set out in sections 2 and 4.
Residents of Colorado, Connecticut, Virginia, Texas, Oregon, Montana and other states with comprehensive privacy laws hold substantially similar rights.
To make a request: email support@embermontboston.com with "Privacy Request" in the subject line. We'll verify your identity — usually by confirming details of a recent order — and respond within 45 days. If a request is complex enough to need longer, we'll say so. You may authorize an agent to act on your behalf with proof of authorization.
There's no charge for a privacy request.
9. Security
We use SSL/TLS encryption across the site, restrict internal access to staff who need it, and use a PCI-DSS compliant payment processor so card numbers never reach our systems.
No method of transmission over the internet is completely secure, and we won't claim otherwise.
If a breach affecting your personal information occurs, we'll notify you as required by California law and other applicable state law.
10. Children
Our site isn't directed at children under 13, and we don't knowingly collect their personal information. If you believe a child has provided us with information, contact us and we'll delete it.
11. Third-party websites
Our site may link to sites operated by others. This policy doesn't cover them, and we're not responsible for their content or privacy practices. Review theirs before providing anything.
12. Complaints
Contact us first — most things get resolved directly.
If our response doesn't satisfy you, you may appeal by replying to it, or lodge a complaint with the California Attorney General (oag.ca.gov) or your own state attorney general.
California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
13. Changes to this policy
We may update this policy to reflect changes in our practices, operational requirements or legal obligations. The current version is always on this page with the date at the top.
14. Contact
Embermont
Address: 6002 Slide Road, Lubbock, TX 79414, United States
Email: support@embermontboston.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM PT